GENERAL QUESTIONS:

How do I contact Customer Service?

In order to receive the quickest response to your customer service needs, we recommend emailing dierksfanclub@bubbleup.net. One of our Customer Service Representatives will respond to your email in the timeliest manner possible.

Can I get an autograph or place a special request for Dierks?

Unfortunately, due to the increased number of autograph/special request inquiries we are unable to accommodate any at this time.

I think someone is posing as Dierks on social media. Who should I report this to?

Thank you for bringing this to our attention. We are continuing to work with social media platforms on getting these imposters off of social media as they have the ability to deceive many fans.

If the imposter is coming from Facebook, email us the URL or the email address associated with the imposter's account. If the imposter is coming from Instagram or Twitter, email us the username handle associated with the imposter's account.

Can I purchase a meet & greet?

Meet and greets are only offered to fan club members. Once you join the fan club, you will be able to access the meet & greet signup by clicking the meet & greet page on the fan club site. Please note, meet and greet participants are chosen at random via lottery. To join the fan club, click here.

FAN CLUB QUESTIONS:

How do I access my presale code?

Once you login to your fan club account, you can access your unique pre-sale code by clicking on Pre-Sale Tickets at the top of your screen. From there, you will see your unique pre-sale code written above each show that is currently running presales. Copy that pre-sale code and click on the ticket link below the show that you wish to purchase pre-sale tickets to and enter it into the offer box on the ticketing link.

How do I sign up for a meet & greet?

Once you login to your fan club account, you will be able to access the meet & greet signup by clicking the meet & greet page on the fan club site. Please note, meet and greet participants are chosen at random via lottery. Meet & Greet signups end a week prior to the show when we notify members via email as to whether or not their name was selected.
Click here for meet & greet rules and regulations.

Can I bring a guest with me if I win a meet and greet?

Unfortunately, meet & greet passes are valid for one person except for certain circumstances. Click here for meet & greet rules and regulations.

I purchased a presale ticket, but haven't received it in the mail. Who should I contact?

Because all of Dierks' preale tickets are sold through Ticketmaster or TicketsToday, please contact the point of purchase by using the contact information below for any questions regarding your presale ticket purchase. If you do not know who you purchased your presale ticket(s) from, please email dierksfanclub@bubbleup.net with the show you are inquiring about and we can help direct you in locating your presale ticket purchase.

ONLINE STORE QUESTIONS:

How do I return or exchange an item I purchased through the online store?

If you wish to return or exchange an item, please email dierksbentleystore@bubbleup.net with your order information.

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